First Bank has taken a significant step towards enhancing customer experience and driving digital transformation in the banking sector with the launch of another fully automated branch.
The Managing Director/Chief Executive Officer of First Bank Group, Mr Olusegun Alebiosu, made the statement during the inauguration of the First Bank Digital Xperience Centre, in Abuja on Wednesday.
He said that the bank’s strategic goals and commitment to creating a digital-first experience for customers.
“With a focus on convenience, security and innovation, First Bank is poised to revolutionise the banking experience and expand access to financial services in underserved areas,” he said.
Alebiosu said that at First Bank, the focus was firmly set on creating a digital-first experience for customers, aligning with the bank’s transformation agenda.
He said that the future of banking was digital.
“The transition from reliance on paper-based transactions to a digital platform offers customers the convenience to manage their banking needs independently.
“Customers can perform various transactions directly from their phones without the necessity of visiting a physical bank location.
“The importance of 24/7 access for customers, allowing them to conduct transactions at their convenience, whether it is during the night or on weekends,” the managing director said.
Alebiosu said that added that digital services fosters a self-service model that is not only efficient but also reduces the risks associated with paper handling.
He said that today’s fast-paced world leaves little room for lengthy waits in bank lines, making innovation crucial for a positive customer experience.
Alebiosu said that regarding security measures, First Bank prioritises cybersecurity by implementing robust controls and innovative technologies such as Artificial Intelligence (AI) to detect unusual activities and safeguard customer transactions.
According to him, “First Bank is on track with compliance related to the Central Bank of Nigeria’s recapitalisation agreement.
“The bank is currently finalising a private placement and is optimistic about its strong shareholders’ support, evidenced by previous successes like oversubscribed rights issues,” Alebiosu said.
He said that First Bank’s extensive branch network, spanning numerous local governments, positions it well to bring banking services closer to communities, ensuring that more people can engage with digital banking easily and effectively.
Alebiosu reassured stakeholders that First Bank remains committed to evolving and innovating in the digital banking space, ensuring both convenience and security for all customers.
The Group Executive, Retail Banking (North) Division, First Bank, Idris Ado, said that the core objective was to enhance the way we provide services to our customers aiming for the most effective and efficient delivery possible.
He said that with the new outlet, we anticipate that customers would enjoy significantly improved experiences.
Ado said that the goal was to create seamless and welcoming environment, ensuring that each visit offers a unique and positive encounter.
The Head, Strategy & Corporate Development, First Bank, Chike Uzoma, said that the second digital experience center would prioritises customer convenience.
He said that by leveraging on customer experience and service, the digital center would transform the way our customers engage with us.
